Store Policies
Thank you for shopping with Spokey Joe’s Bikes & Gear! Please take a moment to read through our policies pick-up and returns.
Satisfaction Guarantee
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
In-Store Pickup
We will call or e-mail when your order is ready for pick-up.
In-store pickup is free for all items, including bikes and oversized products. Most items will be ready within one business day (check store operating days/hours), but certain items may require additional time for assembly.
Unless special arrangements are made in advance, orders need to be picked up within 30 days. Orders not picked up within 30 days will be cancelled and product returned to inventory or shipped back to supplier’s warehouse.
A 10% restocking fee will be applied to all items that have not been picked up within 30 days. In addition, items special ordered from a supplier’s warehouse will incur actual freight costs to return the item to the warehouse.
Information Security
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Returns
Bicycles are not eligible for return.
In-Store Purchases: We will accept unused product in original packaging within 30 days for an exchange or refund. All refunds require a cash register receipt. Items that appear used or have damaged or missing packaging may incur up to a 20% restocking fee.
Return of items special ordered from supplier’s warehouse will incur the actual freight costs to return. Custom items are not eligible for return.
Online Orders: Contact us in store, over the phone or by email for a refund. You can find our contact info on the store details page (https://www.spokeyjoe.com/contact/contact-us-pg141.htm).
We will accept unused product in original packaging postmarked within 30 days from date of customer receipt. Items that appear used or have damaged or missing packaging may incur up to a 20% restocking fee.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!